Company representatives attended the ‘Smart Procurement Festival: Securing 10 Million Orders’ event to continuously enhance business capabilities and customer service standards

On 10 September 2026, company representatives attended the ‘Smart Procurement Festival: Securing 10 Million Orders’ event held at the Zhifu District Government Service Centre in Yantai. The event centred on the application of AI tools in procurement and business scenarios, focusing on the optimisation of procurement processes, insights into customer needs, and the enhancement of business growth capabilities. It provided fresh inspiration for the company to further refine its approach to customer service and business operations.

During the event, guests from the procurement and business sectors shared their practical experiences of using AI to empower procurement work, drawing on real-world case studies. They also exchanged views on key aspects such as goal setting, customer segmentation, needs analysis, business conversion and repeat customer purchases. Through on-site learning and discussions, company representatives gained a more systematic understanding of issues such as customer decision-making, changing demands and service efficiency within current procurement operations.

Customer needs form a vital foundation for a company’s sustained development. Through this event, the company has further recognised that enhancing business capabilities is not only reflected in the products and services themselves, but also in the timely identification, accurate understanding and continuous response to customer needs. Moving forward, the company will integrate the insights gained from this event into its day-to-day operations, continuously optimising customer communication mechanisms, focusing on the practical needs of different customer groups, and creating greater value for customers through more efficient and professional services.

At the same time, the company will actively explore the application of digital tools, such as AI, in business contexts, investigating their practical value in areas including customer information organisation, needs analysis, business collaboration and service follow-up. Whilst ensuring service quality and communication efficiency, the company will continuously enhance the team’s professional capabilities and responsiveness to market demands, further strengthening communication and cooperation with clients.

This event was not only an opportunity for professional development and the exchange of experiences, but also provided new insights for the company to continuously improve business processes and enhance customer service standards. Moving forward, the company will continue to prioritise client needs, build upon its professional expertise, and continuously enhance its overall business capabilities to establish more stable, in-depth and long-term cooperative relationships with clients.